WHAT IS VIRGIN HAIR?

Virgin hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy and will look gorgeous, wash after wash. All hair from Zarake Hair can be bleached, dyed, blow-dried, and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles aligned in the same direction–or your money back.

HOW MUCH HAIR WILL I NEED?

For bundles full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.

HOW LONG WILL THIS HAIR LAST?

With proper care, our hair extension bundles will last 2-3 years or longer. Lace closures usually last between 6-9 months. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span of 3-6 months, and typically need to be re-applied and strictly maintained in order to get the full wear. Although versatile and flexible, Lace frontals are considered “temporary styles” due to the life span of the hair itself in comparison to a lace closure. To ensure that you protecting your investment, Zarake Hair provides a hair care maintenance guide on our site to make sure that you get the most out of your beautiful virgin hair.

CAN I COLOR AND/OR BLEACH THE HAIR?

Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own.

 

ORDERING

 

HOW CAN I PURCHASE ZARAKE HAIR PREMIUM VIRGIN HAIR?

Zarake Hair offers two convenient ways to purchase our hair. Our products can be purchased at online on our website and on WhatsApp (chat with us) and proceed to make an eft payment.

CAN I PLACE AN ORDER ONLINE AND PICK IT UP?

Our online orders are handled by our warehouse facility, separate from our location, we may arrange a pick up after making payment for your order. All orders placed via our website must be shipped to Randburg, Gauteng. For a pickup option kindy send a WhatsApp to 0832006667 or email [email protected]

HOW DO I CANCEL MY ORDER?

Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that you will incur a R100 cancellation fee.

WHAT ARE YOUR AVAILABLE SHIPPING OPTIONS?

THE COURIER GUY
Zarake Hair currently ships orders using The Courier Guy company. Orders shipped at Zarake Hair before 9.30 am , will be delivered the same day to next day after your shipping confirmation has been sent to you. Orders shipped later than that may take up to 2 days to be delivered. Please note that orders placed during sales or high volume holidays may require up to 3-4 business days delivery time.

 

YOUR ACCOUNT

 

HOW DO I CREATE AN ACCOUNT?

An account is not required to be able to shop with Zarake Hair, although strongly recommended. An account allows you to place orders without you having to fill in your details each time you shop with us.

HOW DO I RESET MY PASSWORD?

To reset your password, simply select the forgotten password link and you will be sent an email which will explain how you can change your password.

HOW DO I CHANGE THE DETAILS ON MY ACCOUNT?

You can change your details by logging in. simply click on ‘View Addresses’. on this page you can change your personal information and address.

WHY CAN’T I SIGN INTO MY ACCOUNT?

Please be sure that you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the forgotten password link to reset.

 

CONTACT US

 

I HAVE A QUESTION ABOUT MY ORDER, WHO DO I CONTACT?

For any questions about your order, you can get in touch by emailing us at [email protected]

I’D LOVE TO WORK FOR YOU, HOW DO I FIND OUT ABOUT JOB VACANCIES?

We’re a rapidly growing brand and are always seeking talented people to join our team. Please email us [email protected]

I LOVE ZARAKE HAIR! DO YOU ALLOW WHOLESALE?

We appreciate your interest in Zarake Hair products; however we don’t currently offer a wholesale program or authorize any reselling of our products.

I’M AN INFLUENCER/BEAUTY GURU AND WOULD LOVE TO COLLABORATE WITH ZARAKE HAIR!

We’re always on the hunt for new influencers, beauty gurus, and bloggers to work with. Please email your full name and a link to your Instagram, YouTube channel or blog to: [email protected]

**Due to the high volume of inquiries, we are unable to respond to all submissions. But rest assured, we carefully evaluate each influencer and will reach out to you should there be an opportunity to collaborate with us.**

I’M AN ORGANIZATION OR COMPANY AND I WOULD LIKE TO DISCUSS PARTNERSHIP AND SPONSORSHIP OPPORTUNITIES WITH ZARAKE HAIR

For questions regarding partnership and sponsorship opportunities with Zarake Hair, please email [email protected]

I’M A HAIRSTYLIST AND WOULD LOVE TO PARTNER WITH ZARAKE HAIR!

We appreciate you wanting to partner with us! For information regarding our exclusive Zarake Woman program, please email us at: [email protected]